Qgiv: Transparency in Pricing

Transparency in pricing is a big deal! No one wants to sign up for a service and suddenly find out there are hidden fees that weren’t publicly listed (or that were buried under “free” or “0%” language) on a company’s website.

At Qgiv, we’re up-front and transparent about our pricing and fees. We don’t estimate our fees or list our pricing based on the assumption that your donors will cover processing costs. The success of your organization is our main priority, so we want you to know exactly what you’re getting.

And you know what’s really great? You can add or remove fundraising packages whenever you need them (you’re busy, and remembering to cancel a long-term contract isn’t something you should have to do!). In the charts below, we’ve combined Qgiv’s processing fee and merchant processing fee, so you have a clear picture of the total fee you’re charged per transaction.

First, let’s talk about what each fee means and then we’ll look at what each package costs and the associated fees.

Fees Terminology

• Processing fees
  • The processing fee is the total fee charged for merchant processing fees and Qgiv’s processing when a transaction is made through a form. Processing fee = merchant processing fee + Qgiv processing fee. 
• Merchant processing fees
  • Qgiv works with credit card processing services on behalf of your organization. These fees are called the “merchant processing fees.” The merchant processing fee is a percentage of the total donation plus a flat dollar amount per donation. For example, Qgiv works with a merchant processor called Worldpay that charges 2% + $0.30 per transaction. 
• Qgiv monthly or quarterly fee 
  • The ongoing cost to your organization to use Qgiv services paid on a monthly or quarterly basis.  
• Platform fee
  • The ongoing cost to your organization to use Qgiv services. 
• Setup fee
  • How much it costs your organization to start your service with Qgiv. 
• American Express fee
  • American Express transactions have an additional 1%. 
• eCheck fee
  • The fee if a donor wants to give directly from their bank account instead of through a credit card. The eCheck fee is Qgiv’s processing fee of 1.95% and a $0.95 per transaction cost for merchant processing.
• Support fee
  • A charge to your organization for support services.

Included in All Packages

$0 Support Fee for Unlimited, Live Support

At Qgiv, there’s no fee for support. Your organization will have a dedicated onboarding specialist to help you get set up with Qgiv and to train you and other staff members. After training, you’ll have the Qgiv team by your side to help you with anything you need. You’ll have free access to live support via phone, email, or chat. Looking for real feedback from Qgiv clients? We created this page so you can see what Qgiv clients have to say about our Customer Experience team. 

Processing Fees